IntellAgent

AI Customer Service Chatbot in Saudi Arabia

An AI chatbot for your business that answers customer enquiries on WhatsApp and your website, in Arabic and English, around the clock. It answers from your own information, asks for what is missing, records or books the request, and hands the conversation to a person the moment it needs one.

  • Registered in Saudi Arabia
  • Dhahran, Eastern Province
  • CR 7054311753
What it does

What a customer service chatbot does for your team

It takes the routine part of every conversation, and passes the judgement calls to a person.

  1. Answers every enquiry

    Questions about your services, prices, hours and policies answered on WhatsApp and website chat, day and night, from the information you give it.

    1. Reads the message, in Arabic or English
    2. Answers from your own information
    3. Replies on the channel the customer used

  2. Asks for what is missing

    An enquiry that is not yet enough to act on gets the follow-up questions your team would ask, and is scored against your rules.

    1. Asks for the details your team needs
    2. Scores the enquiry against your rules
    3. Routes it to the right person

  3. Books or records the request

    Once the details are there, the request is written where your team works, or booked, so nobody types it in again.

    1. Books the appointment or visit where you allow it
    2. Records the request in the tools you already use
    3. Keeps the conversation with the record

  4. Hands over to a person

    A question outside your information or your rules goes to a person straight away, with the conversation so far, so the customer is not asked twice.

    1. Knows what it should not decide
    2. Passes the conversation to the right person
    3. Hands over with everything said so far
Where it runs

A WhatsApp chatbot and website chat, connected to the tools you use

Your customers keep reaching you the way they do now. The chatbot sits on those channels, and what it records goes into the tools your team already works in, such as Odoo, Zoho or a spreadsheet, built against your own setup rather than as a prebuilt integration.

  • WhatsApp
  • Website chat
  • Web forms
  • Email
  • Your CRM
  • Spreadsheets
  • Your calendar
Who it is for

Who an AI chatbot for business is for

Businesses where the same questions arrive every day. The examples below are typical of each sector, not stories about any one customer.

  1. Clinics and training centres

    Appointment requests and patient questions in Arabic and English, course registrations, and the same questions about fees, dates and certificates all day.

  2. Real estate brokerages

    Enquiries from every listing, each needing a budget, an area and a viewing time before an agent can act on it.

  3. Field service and maintenance

    Call-out requests that need the location, the problem and a convenient time before a technician can be scheduled.

  4. Shops, distributors and trading

    Questions about stock, prices and delivery, and orders that arrive as chat messages with details missing.

Built for KSA

AI customer service built for Saudi Arabia

A chatbot here has to work in two languages, from your information, and inside Saudi rules.

  1. Arabic and English

    Customers write in Arabic, English or both. The chatbot is Arabic-first, not translated afterwards, and replies in the language the customer used.

  2. Answers from your information

    It answers from the prices, services and policies you give it. What it does not know, it asks about or passes to a person, rather than guessing.

  3. Designed around PDPL

    Designed around Saudi Arabia's Personal Data Protection Law (PDPL). Where your data sits, and whether any of it leaves the Kingdom, is agreed with you before anything is built.

  4. Aligned with SDAIA's AI Ethics Principles

    Aligned with the AI Ethics Principles of SDAIA, the Saudi Data and AI Authority. A person stays responsible: the chatbot hands over what it should not decide.

How it works

How a chatbot project works

Four stages, in order, from the first walk through your enquiries to what happens after it goes live.

  1. Discover: the AI readiness assessment

    We walk through the enquiries you receive with the people who answer them, and show where a chatbot pays off first. The map is yours to keep. Fixed fee, credited toward the build.

  2. Map

    What it answers, what it asks, what it records and when it hands over are drawn end to end. Nothing is built until you have agreed to it.

  3. Build

    The agreed chatbot is built one piece at a time, and connected to your channels and the tools you already work in.

  4. Support

    It is watched after it goes live, and it is changed when your prices, services or rules change.

Cost

What affects the cost of a customer service chatbot

No two businesses answer the same questions, so there is no price list. These four things decide what a build involves.

  1. Which channels

    WhatsApp alone is a smaller build than WhatsApp and website chat together.

  2. How many systems it connects to

    Each tool it reads from or writes to, such as your CRM, a spreadsheet or your calendar, is a connection to build and test.

  3. Languages and volume

    Arabic, English or both, how many conversations arrive, and what it has to do in each beyond answering.

  4. Support after go-live

    How often your prices, services or rules change, and how much looking after the chatbot needs once it is running.

Customer service chatbot questions, answered

Plain answers about AI chatbots for customer service in Saudi Arabia, from what they do to what happens when they cannot answer.

What is an AI customer service chatbot?

It is software that answers your customers' messages on channels such as WhatsApp and your website, using AI to understand what they wrote and reply from your own information. Unlike a fixed menu of buttons, it can handle questions written in different ways, ask for what is missing, and pass anything it should not decide to a person.

Do you build WhatsApp chatbots?

Yes. We build Arabic-first chatbots for WhatsApp and your website. They answer routine questions in Arabic and English, ask leads for whatever is missing and score them against your rules, and hand over to a person the moment a question needs one.

Does the chatbot work in Arabic?

Yes. It is built Arabic-first, not translated afterwards, and it answers in Arabic or English, in the language the customer wrote in.

What happens when the chatbot cannot answer?

It hands the conversation to a person straight away, with everything said so far, so the customer does not have to repeat themselves. Which questions go to a person, and to whom, is agreed with you and written into the map before anything is built.

Where does the chatbot get its answers?

From the information you give it: your services, prices, hours, policies and the answers your team already gives. It does not make up an answer it does not have. It asks for more detail or passes the question to a person.

Can it qualify leads and book appointments?

Yes, where you want it to. It asks for the details your team needs, scores the enquiry against your rules, and then books it or records it in the tools you already use, such as your CRM, a spreadsheet or your calendar.

What happens to our customers' data?

Every chatbot is designed around Saudi Arabia's PDPL and aligned with SDAIA's AI Ethics Principles. Where your data sits, who can see it, and whether any of it leaves the Kingdom is agreed with you and written into the map before anything is built.

How much does a customer service chatbot cost?

It depends on the channels, how many systems it connects to, the languages and volume, and the support needed after go-live. Every project starts with an AI readiness assessment, a fixed-fee first step agreed in writing, whose cost is credited toward the build if you go ahead.

Start with the questions you answer every day

We take on a few partners at a time, so you work directly with the people who build your chatbot. Tell us about the enquiries that fill your team's week and we will arrange a free discovery call.

IntellAgentX is registered in Saudi Arabia. CR 7054311753. Based in Dhahran, Eastern Province.
We work Sunday to Thursday.
Want to know who you would work with? Meet the founders

Quote for a clinic in Al KhobarExample
Customer service chatbotAnswers, asks, books, hands over
Runs onWhatsApp, website chat, the clinic's calendar
Business typeClinics and training centres
Built for KSAArabic and English, designed around PDPL
StagesAssessment, map, build, support
Size set byTwo channels, one calendar, two languages, volume, support
Notes
A person stays in chargeThe chatbot answers routine questions. The clinic's staff answer the rest
Total
Not a price listNo two businesses answer the same questions, so this row cannot be filled in from a website. It is set once we have walked through your enquiries with you
Next stepA free discovery call, and the walk through your enquiries that follows it
Book a discovery call